FSLD’s Guide to Navient Refunds, Forgiveness & Discharges

Smiling Woman Reading

Are You Eligible for a Navient Refund?

Navient, the country’s largest student loan servicing company, is under attack from several massive lawsuits brought against them by the Consumer Financial Protection Bureau and the Attorney Generals of Illinois, Washington and Pennsylvania, all of whom have accused Navient of grossly mishandling their Federal student loan servicing and processing duties.

What this means for you, the Navient borrower, is that you may be eligible to receive significant financial assistance once these lawsuits are settled, via loan forgiveness benefits, but for those of you who’ve been terribly wronged by Navient, you will want to consider pursuing you own complete loan forgiveness benefit now by applying for a Borrower’s Defense to Repayment (BDAR) Discharge against Navient.

In fact, I am almost certain that ALL Navient borrowers will see at least some form of loan forgiveness or refund benefits this year, so make sure to bookmark this page and check back regularly, because I’ll update it whenever news is announced.

But Before I Explain the Navient Lawsuits, Forgiveness Benefits & Refunds…

Let me first clue you in on the dirty little secret that Navient and every other student loan servicer doesn’t want you to know: there are already all sorts of ways to Get Rid of Your Student Loans Without Paying for Them.

The biggest problem with student loan debt isn’t the amount of money owed, but the fact that you aren’t aware of how to take advantage of the many incredible student loan relief programs currently on offer! Fortunately, there’s one company I truly trust to help guide you through that process:  Student Loan Relief Helpline.

The Student Loan Relief Helpline is the only company I work with, because it’s staffed by true student loan relief experts – people who live and breathe student loan debt, and who will work tirelessly to help you figure out what opportunities are available to you for refinancing, reducing, or even outright eliminating your loans as quickly and affordably as possible.

To find out what options you have with your loans, call the Student Loan Relief Helpline now at 1-888-906-3065.

Quick Links to Specific Sections Within This Guide

To help you navigate to the information you want most, here’s an outline of the topics that this post covers:

Why Do the Navient Lawsuits Matter?

These lawsuits against Navient matter because they prove that we’re finally headed the right direction on the student loans crisis, with the Federal Government, the Consumer Financial Protection Bureau, and several States Attorney Generals all standing up for ordinary Americans and attacking the country’s largest student loan servicing company.

What these lawsuits show is that there’s a sea change occurring across America, and that the tide is turning against the massive corporations who’ve been raping and pillaging ordinary Americans bank accounts for decades. Just so you’re aware of how big this movement has gotten, Navient isn’t the first servicer to get sued, as there are already pending lawsuits against FedLoan, the National Collegiate Student Loan Trusts, and Aequitas Capital too.

But it’s not just the student loan services under attack, because some of the country’s biggest and most well-known schools have also been getting hammered by complaints and lawsuits as well, with DeVry, Corinthian Colleges, ITT Tech, University of Phoenix, Westwood College, Walden University, Full Sail University, Heald College, WyoTech, Le Cordon Bleu, and Kaplan College all experiencing significant problems continuing on with business as usual, due to all the negative consumer reviews and legal issues they’re facing.

At the end of the day, we should all be celebrating that the student loan crisis is finally getting the attention it deserves, and I want to particularly point out that anyone who still owes money to Navient, or who has already paid off a Navient or Sallie Mae student loan needs to be paying close attention to these lawsuits because they could end up offering you tens of thousands of dollars via loan forgiveness or refund opportunities.

What Caused the Student Loan Debt Crisis in the First Place?

The Student Loan Debt Crisis is the direct result of legal changes that began way back in the 1970’s, when Congress began changing laws to favor student loan lenders over student loan borrowers. Student loan experts aren’t surprised by the current crisis, because they’ve been warning that these legal changes would lead to certain disaster all along.

There are three specific pieces of legislation that spelled certain doom for ordinary Americans buried by student loan debt, including:

  • The 1978 Bankruptcy Reform Act – This act was passed to prevent students from being able to file bankruptcy on their student loans within the first years of graduating from school. Passing this law turned student loans into a well-protected product that allowed lenders to be far more lenient about who they gave money to, including people who previously seemed to risky to lend to, because the law protected them from having those borrowers default quickly, and avoid paying back any of the money that they had borrowed.
  • The 1990 Update to the Bankruptcy Reform Act – This change to the previous Bankruptcy Reform Act extended the time period banning Federal Student Loan Bankruptcy Discharges from 5 years post-graduation to 7 years post-graduation, making borrowers suffer through two additional years of repayment before they were able to attempt to discharge their debt via bankruptcy proceedings. Once again, it helped the student loan lenders and servicing companies at the expense of ordinary Americans.
  • The 1998 Higher Education Amendments – President Bill Clinton modified Federal student loan bankruptcy laws once more to extend the no-bankruptcy discharge period indefinitely, meaning that loans could never be discharge via Bankruptcy no longer how long the borrower had been struggling with them, unless they could prove that they were facing an “Undue Hardship” because of the debt, which requires claiming that the loans are literally threatening their ability to cover essential costs (like Food, Housing, Healthcare, etc.) .

The stated purpose for passing these laws was to make it easier for poor people and people with credit problems to borrow money to go to school, which legislators claimed would help them improve their lives since they could now afford to get that college degree, which was supposedly the door to a great job, high income, and the American Dream.

Unlike mortgage loans, car loans and other types of large loans, student loans have never required any collateral, so prior to these changes, lenders were hesitant to give money to people they thought were credit risks, but now that borrowers had no way to wipe out their debt, lenders went hog-wild, approving anyone with a pulse for massive student loans.

Colleges realized that it was so easy for people to borrow huge amounts of money that they could start raising tuition rates as much as they wanted each year, fully understanding that it didn’t even matter how much they charged since everyone had access to essentially unlimited amounts of money via easy student loans.

Navient, (“Sallie Mae” at the time) played a major role in exacerbating the student loan crisis after realizing that they could guarantee repayment for their loans by serving as the lender, loan servicer and debt collection agency for any loans that went into default.

By having their hands in all three cookie jars (representing the entire life cycle of a student loan), they were literally certain to make more money off each loan, and especially on the loans that went into default, where they were able to charge much higher interest rates, called “reasonable fees”, ranging between 16-25%, compared to the 5-7% or so they could get from loans still in repayment.

This incentivized Navient to issue loans to riskier borrowers, since the company would stand to make even more money on any loan that went into collection. As a result, anybody and everybody who wanted one was able to take out a massive loan, no matter how bad their credit looked, and pretty much everybody did, which is how Navient became the servicer to more than 12 million customers and over $300,000,000,000 (that’s BILLION) in Federal and Private student loan debt.

The strategy has worked wonders for Navient’s bottom line, Navient’s executives, and their investors, as the company recently announced they had acquired $10,000,000,000 in new student loans in 2017, and reported core earnings for the year at $254,000,000. This is something they accomplished the same year they were slammed with four major, class-action lawsuits, so just imagine how well they could have been doing had nobody been attacking them on the legal front?

Who is Suing Navient?

Fortunately, the tide is turning against Navient, as they’re current facing several massive lawsuits from the Consumer Financial Protection Bureau, and three separate lawsuits from the States Attorney Generals of Illinois, Washington, and Pennsylvania.

Each of these lawsuits accuse Navient of performing highly illegal (not to mention immoral) business practices, with all sorts of allegations in the mix, but basically boiling down to the fact that Navient has not been looking out for its borrowers, and that they’ve been purposefully making the student loan servicing and student loan repayment process as difficult, confusing and expensive as possible.

If you’ve ever dealt with Navient personally, and experienced any of the illegal business practices that the lawsuits accuse them of committing, then the good news is that you’re very likely to be eligible for a complete student loan discharge via the Borrower’s Defense Against Repayment Program, which I’ll explain in detail below.

And if you feel bad about pursuing a forgiveness discharge against Navient, because you think maybe you had something to do with your student loan servicing problems, it may be time to reevaluate that opinion, because Navient’s issues are no longer a secret: their poor service record has earned them a -98% rating on their Better Business Bureau page, and a 1/5 rating from Consumer Affairs.

To help you understand exactly what’s at stake here, let’s first look at each of the Navient lawsuits in detail, analyzing what they accuse the company of doing wrong, then we’ll talk about what the potential impact of these lawsuits may be, what the settlements could look like, and finally, how you can take advantage of the accusations against Navient to pursue your very own complete student loan discharge via the Borrower’s Defense to Repayment Program. If you’re in a hurry, skip to that section of this post by clicking here.

The Consumer Financial Protection Bureau’s Lawsuit Against Navient

The Consumer Financial Protection Bureau is leading one of the largest lawsuits filed against Navient (formerly Sallie Mae), which accuses the nation’s largest student loan debt servicer of “systematically and illegally failing borrowers at every stage of repayment.”

The important part of that statement is the “illegally” piece, because it means that anyone who’s been “illegally” treated by the servicer has a good shot at receiving student loan refunds or forgiveness benefits even if the lawsuit isn’t settled in the CFPB’s favor, via the Borrower’s Defense to Repayment Program.

Further down in this post I’ll explain exactly what Borrower’s Defense Against Repayment is, how it works, and how you can use it to try and get your loans discharged, but for now, just keep in mind that it’s a potential option if the lawsuit settlements don’t end up offering enough relief for your loans.

What are the Specific Allegations of the CFPB Lawsuit?

The Consumer Financial Protection Bureau isn’t attacking Navient for being hard to work with, or for being obstructionist in processing and handling student loans, but for violating some pretty serious laws and operating totally unethically, including doing five things that are downright disgusting:

  1. Failing to Apply Borrower Payments to Their Accounts
  2. Strong-arming Borrowers to Pay More Than They Had To
  3. Hiding Details People Needed to Maintain Lower Payments
  4. Lying to Private Borrowers About Requirements to Release Co-Signers
  5. Ruining the Credit Scores of Disabled Borrowers, Including Veterans

But that’s not all, because the CFPB has also accused Navient of taking shortcuts when handling situations for their borrowers, failing to operate in the borrower’s best interest by refusing to help people enrol in the Income-Based Repayment Programs that offer eventual Loan Forgiveness, and instead pushing them to sign up for Forbearance and Deferment programs which are faster for Navient to configure, but which cost borrowers more money over the life of their loans by racking up addition costs due to interest accumulation.

And Navient doesn’t even sound ashamed of this behavior, as their response to the allegations was that that they were doing this stuff strategically since they weren’t being paid enough to spend the required amount of time needed to provide the proper service to their borrowers. Seriously guys?

I guess in Navient’s eyes, it was better for business to keep borrowers trapped in a never-ending cycle of debt, using those Forbearances and Deferments to accumulate interest and inflate the amount of money that borrowers owed to them, instead of getting them signed up for the proper income-based repayment plans they wanted, and which would let them discharge their loans entirely once they’d hit certain requirements.

The good news about this whole thing is that these allegations open Navient up to being attacked via the Borrower’s Defense Against Repayment program, which offers complete student loan forgiveness benefits to people who’ve been wronged by their student loans lender, school, or servicing company.

If you’ve ever had an experience with Navient where it’s clear that they advised you to do something against your own best interests, then you definitely have a good chance of being approved for a Borrower’s Defense Discharge, and you should skip to that section of this post here.

Even if you aren’t sure that Navient really screwed you over, I still think there’s so much evidence of Navient’s failures, corruptions and illegal activity that anyone who’s ever had the misfortune of dealing with them as their loan servicer will be able to easily qualify for the Defense Against Repayment benefit program, and receive a complete student loan discharge.

Does The CFPB Lawsuit Cover Both Federal And Private Loans?

Yes, and that’s the best part of the CFPB’s lawsuit against Navient; this lawsuit will help everybody dealing with Navient, whether you’ve got Federal or Private debt.

The most important specific complaint from the CFPB lawsuit against Navient accuses them of “creat[ing] obstacles to repayment by providing bad information, processing payments incorrectly, and failing to act when borrowers complained”, and this applies to both their Federal and Private processing services, so unlike most other forms of loan forgiveness, those of you with Private loans are in luck here.

Navient is further accused of having “illegally cheat[ing] many struggling borrowers out of their rights to lower repayments, which caused them to pay much more than they had to for their loans”, and again, if you’ve experienced this personally, it means you’ve got a great chance at getting approval for that Borrower’s Defense Discharge, so make sure to get an application in as soon as possible.

On the bright side, the CFPB isn’t just attacking Navient for the sake of ruining their business and smearing their good name, but they’ve literally stated that they plan on recovering “significant relief for the borrowers harmed by these illegal servicing failures”, which means that even if you can’t get approved for one of those BDAR Discharges I keep talking about, you’ve probably still got a good chance of having some money thrown your way in the near future when the settlement is reached.

The Illinois State Attorney General’s Lawsuit Against Navient

On January 18th, 2017, Illinois Attorney General Lisa Madigan filed a lawsuit against Navient, as well as its subsidiary companies Navient Solutions Inc., Pioneer Credit Recovery Inc. and General Revenue Corporation and Sallie Mae Bank, accusing them of “mistreating student loan borrowers from start to finish – from originating student loans, to servicing those loans, to collecting on defaulted student loans.”

This wouldn’t be that big a deal if Navient didn’t have guaranteed Government contracts, subsidized by taxpayer dollars, but for a company that’s getting a free hand-out, we should hold them to a higher standard, and I personally applaud Attorney General Madigan for standing up against Navient, because you can bet that this lawsuit will put her own political career at serious risk.

Attorney General Madigan’s lawsuit seeks “relief for students who may have been impacted by the companies’ misconduct”, which means that she’s pushing for a monetary settlement that’s likely to include huge penalties from Navient, probably in the form of loan forgiveness benefits or refunds.

In her own words, the lawsuit “asks the court to provide restitution to all borrowers affected by Navient’s unlawful practices disgorge unlawfully gained profits, impose civil penalties, and rescind or reform all contracts or loan agreements between Navient and any Illinois consumers affected by the company’s unlawful practices”.

In short, Attorney General Madigan appears to be pushing for COMPLETE loan forgiveness for all Illinois residents, and if she’s successful here, then she would be setting an amazing precedent for borrowers across the country to pursue their own access to total student loan forgiveness benefits, so even if you don’t live in Illinois, you’ll want to follow this lawsuit closely.

Specific Allegations of the Illinois State Attorney General’s Lawsuit Against Navient

In her complaints against Navient, Attorney General Madigan has attacked the way the company handles all of its services across the entire student loan spectrum, from lending to servicing and debt collection procedures on defaulted loans, stating that “Navient’s practices harmed borrowers and put the company’s profits before the interests of millions of student borrowers across the country.”

The suit’s complaint states that Navient “put student borrowers into expensive subprime loans that it knew were going to fail… leadding to student borrowers needlessly carrying billions of dollars in debt”.

Those are significant claims from a very high-powered Government official with all sorts of resources to prosecute Navient, so just like the CFPB lawsuit, this is a huge deal that you should definitely be following if you owe any money to Navient, and especially if you’re considering filing a Borrower’s Defense Complaint against them, because if you personally experienced any of the allegations below, you’d significantly increase your chances of receiving a BDAR Discharge approval by including them in your application.

The Illinois Lawsuit Complaints About Navient’s Lending Practices

In terms of Navient’s loan original business, Attorney General Madigan “alleges Sallie Mae began peddling risky and expensive ‘designed to fail’ subprime loans to student loan borrowers across the country [which] carried very high interest rates and fees, and, not surprisingly, were mostly given to students at the worst schools – poorly accredited for-profits”.

The lawsuit further alleges that Sallie Mae “increased its unfair and deceptive subprime lending while disregarding evidence that these loans would likely default at extraordinarily high rates”, similar to the way that the subprime mortgage lenders behaved during their role in creating the country’s mortgage crisis leading into the 2008 real estate collapse.

And that’s an important point, because as I’ve regularly attested to here on my site, the student loan debt crisis is at least as big a problem to our economy as the mortgage crisis was, especially considering that student loans have outpaced credit card debt as the single largest form of debt owned by Americans, meaning that this ticking time bomb is a serious threat not only to our economy, but also our national security.

The Illinois Lawsuit Complaints About Navient’s Servicing Processes

In terms of Navient’s loan servicing process, the lawsuit alleges that Navient “failed to perform its core duties… fail[ing]to assist borrowers… struggling with their federal student loans… steer[ing] them into successive forbearances that increased the overall cost of their loans instead of telling borrowers about federal income-based repayment plans”, and also failing to advise borrowers who did finally obtain repayment plans that they needed to provide certain information in order to remain enrolled each year, which led to “costly and unaffordable increases to their payments”.

In her own words, Attorney General Madigan states that “My investigation found that Navient failed to perform core loan servicing duties properly on both federal student loans and private loans”, which means that her lawsuit could lead to assistance for both types of borrowers, “repeatedly fail[ing] to tell borrowers about affordable repayment plans that were available to them.”

The lawsuit also accuses Navient’s servicing personnel of improperly allocating monthly payments, which is a huge deal because that led to increased penalties, fines and fees, as well as “unfairly and deceptively promoting cosigner release broadly to its borrowers when in fact very few cosigners actually qualified” for the benefit, which sounds like false advertising to me.

The Illinois Lawsuit Complaints About Navient’s Debt Collection Operations

Finally, the Illinois lawsuit also attacks Navient’s debt collection companies, which it accuses of engaging in “deceptive collection practices”, including “allegedly repeatedly misleading borrowers about their options to get their federal loans current through the federal student loan rehabilitation program”.

That’s a huge problem, because the Federal Student Loan Rehabilitation Program was created to help borrowers who have fallen behind on payments, but who are willing to get caught back up, removing their loans from default, and getting back into repayment status.

It’s one of the best and most important Federal benefits packages, since it’s basically like a “Get out of Jail Free” card for anyone who has a one-time problem with their student loans, because of issues like unemployment, injuries or other unexpected financial disasters, so it’s atrocious that Navient was taking advantage of the complexities of the program to keep their borrowers stuck in default.

But apparently that’s not all they did in terms of illegal collections activities, because Attorney General Madigan lawsuit also accuses them of “misrepresenting the eligibility requirements for disabled student loan borrowers to have their federal loan debt forgiven entirely” which I’m guessing means that Navient’s collections personnel lied about the rules of the Total and Permanent Disability Discharge Program.

And that’s probably the worst complaint against Navient in the entire series of lawsuits brought against them (thus far), because the Total and Permanent Disability Discharge Program was created to allow anyone who is completely and permanently disabled – meaning they could never earn an income again – to get rid of their loans without paying for them. My opinion? Taking advantage of people who are totally and permanently disabled isn’t just wrong, it’s downright evil.

The Washington State Attorney General’s Lawsuit Against Navient

Washington State Attorney General Bob Ferguson launched a lawsuit against Navient Corporation, an offshoot of Sallie Mae, on January 18th, 2017, alleging that the company committed “multiple deceptive student loan lending, servicing and debt collection practices”, with similar complaints to those found in the CFPB lawsuit and Illinois State Attorney General’s Lawsuit outlined above.

The result of a several years-long investigation in conjunction with the CFPB and the Illinois Attorney General’s Office, the Washington AG lawsuit accuses Navient of “improperly steering financially distressed students toward short-term forbearances, engaging in aggressive and misleading collection tactics and more”.

Specifics include accusations that Navient, operating as Sallie Mae, did all sorts of terrible things when determining who they’d lend money to, and how they’d approach that process, essentially strategizing to milk as much as they could from the federal student loan system as possible, which in my opinion, sounds like they’re being accused of stealing taxpayer dollars.

The Washington Lawsuit Complaints About Navient’s Lending, Servicing & Debt Collection Processes

In the words of the official complaint, the lawsuit accuses Navient of making “subprime, predatory loans to students attending for-profit colleges with graduation rates lower than 50 percent, despite clear expectations that an extremely high percentage of students would not be able to repay them… as part of “preferred lending” programs with schools in order to gain access to highly profitable federally-guaranteed loan volume and “prime” private student loan borrowers”.

Like the CFPB lawsuit and the Illinois lawsuit, the Washington lawsuit also accuses Navient’s servicing practices of “steering financial distressed federal loan borrowers into short-term forbearances, rather than assisting borrowers in applying for income-driven repayment programs where appropriate”, which again means that Navient was actively avoiding helping people out, hiding benefits from them, and using expensive forbearance programs to drive up their revenue.

Again, Navient is also accused of failing to “adequately inform those borrowers who did choose income-driven repayment programs of their yearly obligation o re-certify their income and family size”, instead sending those borrowers emails saying “only that that there was a document waiting for them and to log in to Navient’s website to learn more”, which borrowers ignored, resulting in being kicked out of their income-driven repayment plans, resulting in “significant monthly payment hikes”.

As a further failure of Navient’s role in servicing, this lawsuit also accuses them of “misapplying borrower payments and failing to follow borrower instructions concerning how excess payments should be allocated, causing borrowers to receive unnecessary collection calls, and requiring them to spend time correcting Navient’s mistakes.”

The final complaint about Navient’s servicing practices was the now familiar refrain that they “deceptively promoted a ‘co-singer release’ feature of private loans to entice family and friends to co-sign loans”, marketing these loans as allowing the co-signer to apply for release as soon as the borrower had demonstrated their ability to pay the debt, but in practice, “putting up arbitrary barriers and failing to disclose that very few borrowers ever achieve co-signer release”.

Finally, on the debt collection front, the lawsuit said that Navient attempted to “collect more than the amount necessary to cure the delinquency” from borrowers who had fallen behind in payments, asking for “the next month’s payment as well” in addition to the one that was actually due, referring to both the delinquent amount and the next month’s payment as the “Present Amount Due”, which is deceptive, and led borrowers to significantly overpay, or remain in delinquency when they could have gotten back into repayment had they known the actual amount required.

Like the Illinois lawsuit, the Washington Attorney General’s Lawsuit against Navient also asks the court to order the company to “stop these deceptive practices, and reform its loan servicing and collection practices”, but it doesn’t specifically call for “restitution” or any other sort of financial compensation from what I can tell, so I don’t think this lawsuit is as likely to lead to forgiveness benefits or refunds.

The Pennsylvania State Attorney General’s Lawsuit Against Navient

On October 5th, 2017, Pennsylvania Attorney General Josh Shapiro announced that he too was suing Navient, and again, for “widespread abuses” regarding the way they’d been handling their student loan administration duties.

This lawsuit could impact anyone living in Pennsylvania, including both Federal and Private borrowers, but especially those who’ve run into trouble with the way that Navient handled servicing or collecting their debt.

The Pennsylvania AG’s lawsuit against Navient makes 3 specific claims about Navient’s abuses, including:

  1. Navient offered predatory loans to students attending schools with graduation rates under 0%, despite clearly expecting that a high percentage of their borrowers would not be able to repay those loans, and would end up collections
  2. Navient disregarded evidence that the loans were likely to default at significant rates, and actually increased their subprime lending even after being warned about it, using subprime loans as a “baited hook” to convince some of the country’s biggest schools to turn them into a “preferred lender”, which allowed them to increase the volume of their loans, and the profitability of their loans (both federal and prime private loans)
  3. Navient steered borrowers into short-term loan forbearances and away from the better income-driven repayment plans that would have helped borrowers avoid interest accumulation, increasing the amount of money that Navient would collect ont heir loans, at the expense of the borrowers financial health, racking up $4,000,000,000 (BILLION) in interest charges using this deceptive, misleading practice

This lawsuit is quite clear in what it seeks to accomplish, and like the Illinois suit, and unlike the Pennsyvania suit, AG Josh Shapiro is looking for financial recompense for his borrowers, clearly asking the court to offer:

  1. Complete restitution to all borrowers impacted by Navient’s illegal lending, servicing and collections practices
  2. Disgorgement by Navient for all profits gained illegally
  3. Forcing Navient to stop collecting on any illegal loans that were issued, and to delete all negative credit details from any consumers impacted by their unlawful practices
  4. Rescission or reformation of all contracts and loan agreements between Navient and people living in Pennslyvania who were impacted by the illegal behavior
  5. Civil penalties, to be determined by the court

Navient has grown more and more brash over the course of these lawsuits being announced, however, and called the Pennsylvania AG’s lawsuit a “pointless, copycat lawsuit”, claiming that this suit is “legally deficient”, and that it will “unnecessarily burden the courts and parties, and would risk generating inconsistent rulings across the country.”

Instead of saying that they didn’t commit any of the illegal behavior they’re accused of in this lawsuit, they responded that it was “essentially cut and pasted from the FPB’s long ago filed complaint”.

I’m tracking this lawsuit, just like the others, and will continually update this page whenever any news is announced, so again, be sure to check back regularly for updates.

Will All Navient Loans Be Forgiven? Will All Borrowers Receive Refunds?

While I don’t think that all Navient’s loans are going to get forgiven completely, I wouldn’t be surprised if we didn’t see at least some form of restitution offered to 100% of Navient’s customers, including specific offerings for people at each step of the lending process.

I think we’re going to see some kind of forgiveness or refunds provided to Navient’s borrowers, servicing customers and collections targets, and I think the amounts will vary by state, and based on what those borrowers experienced in their dealings with Navient.

Basically, the more Navient screwed you over, the more money you should anticipate getting as a result of the lawsuits, so for those of you who never really experienced anything illegal, I wouldn’t expect to receive much, but for those of you who had your loans placed into forbearance even after asking about income-driven repayment plans, who had payments misallocated, or who lost money as a result of any of the other illegal practices outlined above, I think you’re going to receive significant compensation in the settlements of these suits.

New Developments in the Lawsuits

A story from ABC News details how one of their weather men signed up for the Public Service Loan Forgiveness Program to get forgiveness on his Navient loan, made the required 120 monthly payments, then was told when he applied for the forgiveness benefit that he had the wrong type of loan, after Navient had been telling him all along that he’d qualify for the program!

A story from Bloomberg has shed additional light on the contentious relationship between Navient and the CFPB, and it looks like Navient is attempting to weasel its way out of owning up to the abuses they’ve carried out by saying that their job isn’t to help debtors, but to collect as much money as possible for the U.S. Department of Education.

And while this is technically true, it’s turning into a public relations disaster for Navient, especially since the CFPB has been accusing them of all sorts of additional offenses, and more details are emerging about the specifics of their systematic abuse.

In my opinion, it’s not even what they’ve done that makes me the most upset, but it’s the attitude with which they’re treating the situation, attempting to dismiss it entirely and walk away scott-free, using arguments like “We’re not being paid enough for that”, “Doing the right thing takes too much time”, or “We’re just here to collect”. I find it highly unlikely that the Federal Government will be able to continue to allow Navient to serve as their largest student loan servicer, and my expectation is that the company will be broken up at some point in the near future, or have their loan servicing contracts removed or at least reduced.

Navient is receiving help from some people in pretty high places, like our terrible Secretary of Education, Betsy DeVos, who announced she was severing all ties between the Department of Education and the Consumer Financial Protection Bureau, which means that the CFPB won’t have access to any new data from DOE, which will prevent them from being able to conduct investigations like the one they did against Navient, and which spurred all these lawsuits on in the first place.

Does it really matter though? We all know Betsy DeVos is nothing more than a stooge for the student loan lenders, the student loan servicing companies, and the terrible for profit colleges, so I don’t think anyone with any integrity will take her opinion on these matters seriously, and since the cat has long been out of the bag on Navient, I don’t think CFPB needs any more data than they’ve already collected against Navient itself.

My opinion is that DeVos is only further disgracing herself (and President Trump via association), with her terribly obvious corrupt moves to try and destroy all credibility of the Education Department, attacking student loan borrowers by doing things like trying to kill the Public Service Loan Forgiveness Program, attempting to pause the Borrower’s Defense Against Repayment Program, and now shutting the CFPB off from DOE data.

I’m still confident that the courts are going to rule in favor of ordinary Americans, especially after it’s been made so plainly obvious that Navient is not attempting to help borrowers earn the forgiveness benefits they deserve, instead trying to obscure any forms of financial assistance from their customers and literally doing anything they could to prevent borrowers from understanding how to reduce the costs of their loans.

I think Navient is in big trouble, and I’m still quite prepared to call these lawsuits in favor of the little guy, no matter what dirty tricks Secretary DeVos has up her sleeve.

President Trump & His Plan for Student Debt

Making things worse is President Trump, who has announced official plans to restructure the Federal student loan and student loan forgiveness system, in ways that I can only say wouldn’t be in the interest of most borrowers.

President Trump’s Plan for Student Loans include three major changes, each of which aren’t going to help anybody other than his friends at the big servicing companies or the for-profit schools (the same people Betsy DeVos is constantly sucking up to), including:

  1. Reforming the Federal Income-Driven Repayment Plans
  2. Eliminating the Public Service Loan Forgiveness Program
  3. Eliminating 100% of Subsidized Student Loans

All three of these decisions are going to make things worse for many borrowers, and if you’d like the details on exactly how this is all supposed to play out, please visit my page on President Trump’s Student Loan Debt Reform Plans here.

Even borrowers who should have qualified for financial relief programs like Economic Hardship Deferments, monthly student loan payments set at $0 because of insanely low incomes, and other significant money-saving solutions were actively denied the right to take advantage of those programs by Navient, and forced to repay far more debt than they actually owed.

Fortunately, CFPB has finally gathered enough evidence of Navient’s systematic disregard for current student loan laws and proper business practices that their lawsuit has a great chance of writing all the wrongs Navient has committed, and helping those of us who still owe Navient money get out of debt for good.

Not only is Navient accused of providing “bad information” over the phone, but they’ve also been said to have sent out blatantly incorrect information in writing (purposefully?), totally screwed up handling their payment processing duties, and generally making it much harder for borrowers to qualify to pay for any of the excellent Income-Driven Student Loan Repayment plans that would have saved them tons of money each month.

So remember, even if you’re the “turn the other cheek” type of person, Navient is not your friend, and you shouldn’t feel bad about pursuing a Borrower’s Defense Discharge against them. This company is accused of committing all sorts of highly illegal and immoral activities against its borrowers, and it deserves to be punished if these allegations are proven true in court.

Navient doesn’t deserve your trust, friendship, or continued business, and you shouldn’t hesitate to attempt to get their student loans forgiven now, because there’s never been a better time to pursue a Borrower’s Defense Discharge.

What Should I Do? File a Borrower’s Defense Discharge Complaint Against Navient

I would urge anyone and everyone who owes or has ever owed Navient any money to look into their options for pursuing a Borrower’s Defense Discharge, because I think it’s the best opportunity you have for getting rid of 100% of your Navient-related loans.

Now that there is so much public record of all the illegal practices Navient used to suppress student loan borrowers knowledge about how to reduce the costs of their debt, and there’s so many different things that they’ve been accused of doing that were both immoral, but also highly illegal, there’s literally never been a better time to write up a Borrower’s Defense Complaint against the company.

What you’ll need to do to get your application approved is to make sure that you point to some specific illegal behaviors that Navient committed against you, so you need to think back about all of your interactions with the company and see if you can remember any times that they did something blatantly illegal which harmed your ability to understand or leverage the benefits that you were legally entitled to.

How to Increase the Chances that Your BDAR Discharge Gets Approved

Read through the lawsuit allegations listed above in this post and think about whether or not you directly, personally experienced any of the same things that the CFPB or the State Attorney Generals from Illinois, Washington and Pennsylvania have accused Navient of doing to their borrowers, then list those as the reasons why your debt should be discharged when filling out your Borrower’s Defense Application.

But keep one thing in mind – DO NOT LIE OR EXAGERRATE ANY CLAIMS in your Borrower’s Defense Complaint, because this is a legal document, and if you abuse it, you could open your own self up to counter suits, fines, fees, penalties, etc. Also, don’t ruin a good thing that people who have seriously been harmed deserve to have access to.

If you didn’t experience illegal behavior by Navient, don’t accuse them of having done anything, and don’t pursue a BDAR Discharge, but instead look through the other pages of my site and see if you can take advantage of some of the other forms of loan forgiveness, discharges, or financial assistance programs currently on offer, as there’s plenty of assistance to go around these days.

Available Student Loan Forgiveness Programs in 2018

There are literally tons of ways to get help with students loans 2018, especially for people who need Help With Federal Student Loans, but keep in mind that there’s also more Help for Private Student Loans available now than ever before, so no matter how you owe the money, you’re almost sure to find some program that can get you assistance.

Some of the most powerful financial assistance programs on offer this year are those offering forgiveness based on your income, employment, or other similar eligibility conditions, with most of these providing benefits to people working in certain high-need sectors.

Basically anyone with Federal loans will qualify for some form of Federal Student Loan Forgiveness at some point in the repayment process, so I highly recommend that you investigate the other pages of my site covering Federal Forgiveness Programs in detail, including:

But people with Private loans aren’t getting left in the dust like they used to either, as there are now more Private Student Loan Forgiveness Programs available than ever before too!

You’re almost certain to qualify for at least one, if not more, of the excellent forgiveness programs listed above, so even if you can’t get your Navient loans forgiven as a result of these lawsuits or a BDAR discharge, you shouldn’t give up – you’ll just need to conduct a little bit more research before figuring out what exactly you need to do to wipe out that debt.

Available Student Loan Discharge Programs in 2018

Assuming you meet the worst case scenario and can’t qualify for any of the forgiveness programs listed above, you’re still not out of luck, because there are also plenty of Student Loan Discharge Programs currently available, including some excellent options for those with Federal loans, like:

And don’t forget that Borrower’s Defense can be used to attack any school! If you need help getting loan relief from one of the big for-profits, I’ve got you covered. Check out my guides to getting Borrower’s Defense Discharges from For-Profit Schools, linked below:

And if you happen to have loans serviced by someone other than Navient, you may have a shot at going after them for the same sorts of illegal behavior that Navient has been accused of, as many of the largest student loan servicing companies across the country have been hit with similar lawsuits of their own, including:

Loan Forgiveness & Taxable Income Laws

One thing to keep in mind is that if you do receive any form of Student Loan Debt Forgiveness benefit, you’re going to need to make sure that you understand whether or not it’ll come with any tax liabilities attached, because most of the time, the IRS is going to require that you claim the amount of money forgiven as taxable income in your IRS return.

It sounds insane (trust me, I know), but the IRS requires you to declare any loan forgiveness benefits you receive as “taxable income” during the year you receive them, which means that you’ll end up owing taxes on whatever amount of debt you get forgiven, and you’ll have to pay the same tax rate on the forgiven debt that you’d pay for regular income.

Don’t neglect this important part of the forgiveness process, because taxable income laws are a big deal. As an example, if you pay something like 20-30% in income taxes, and you had $10,000 in debt forgiven, you’d owe $2,000 – $3,000 to the IRS at the end of the year, and you’d be forced to make that payment in a lump-sum, one-time amount, rather than stretched out over a period of many years (like you get to do with student loans).

To find out exactly how it all works, visit my page about Student Loan Forgiveness Benefits and Taxable Income Laws.

Don’t Get Devastated by the Taxable Income Trap

For people with huge debt loads, like $100,000 or more, this can end up getting them into way bigger trouble than simply having to make monthly student loan payments, because they could find themselves with a tax bill of something like $20,000 – $30,000, again, due all at once! Who has that kind of money laying around?

Because of all the forgiveness benefits coming due in the near future, through programs like Nursing Student Loan Forgiveness Benefits, Military Loan Forgiveness Programs, Non-Profit Forgiveness and Government Employee Forgiveness, I’m certain that we’re going to see all sorts of people in all sorts of trouble with the IRS.

And that’s exactly why I created a new website, called Forget Tax Debt, where I go through the same kinds of information I do here at Forget Student Loan Debt, but offering the same type of advice for dealing with back taxes and IRS debt instead.

If you are worried about facing tax problems, or if you’ve already got some, please visit Forget Tax Debt to find out how to do things like Apply for the IRS Fresh Start Program, Hire a Reliable Tax Resolution Company, or Settle Your Debt with the IRS.

Check Back in Regularly for Updates

Whenever more details about these lawsuits, the eventual settlements or the actual benefits getting sent back to consumers are announced, I will be sure to update this page.

For your part, if you spot anything that I haven’t yet covered which is mentioned elsewhere (on any media source, including websites and forums), then please let me know what I’ve missed so I can add it here.

Again, if you have other questions that haven’t already been answered here, or if you have any updates or news that hasn’t been included in this story, please feel free to share them in the Comments section below.



Tim's experience struggling with crushing student loan debt led him to create the website Forget Student Loan Debt in 2011, where he offers advice, tips and tricks for paying off student loans as quickly and affordably as possible.


  1. Christopher J Hall May 5, 2019
    • Tim Marshall May 10, 2019
  2. Gabby March 16, 2019
    • Tim Marshall March 17, 2019
      • gabby Naccarato March 18, 2019
  3. Mario Valenzuela January 29, 2019
    • Tim Marshall February 12, 2019
  4. Jason January 20, 2019

Leave a Reply